Terms and conditions
ABN 96 167 493 886
Tickets issued by the Abbey Medieval Festival Committee (‘The Committee’) are subject to the following conditions:4.3
These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the website and apply to any purchases made after that date.
These Terms and Conditions are governed by the laws of Queensland, Australia.
1.1 Tickets are only valid if they are purchased through our official event ticketing platform “Abbey Medieval Festival 2023” hosted by Abbey Museum of Art and Archaeology or through the Abbey Museum office. Tickets not purchased through an authorised point of sale entry will be refused.
1.2 1.2 Prior to purchasing a ticket through the ticketing website, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and not provide it to any other person.
1.3 1.3 Please treat your ticket as you would money or other valuables. Do not share your ticket barcode, it may prevent your entry if it is duplicated.
1.4 All ticket purchases are non-transferable and may not be resold, packaged or used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, without prior written consent. If a ticket is sold or used in breach of these conditions, the bearer of the ticket may be denied admission, or other action taken, without guarantee of a refund. Entry may also be denied if tickets are not purchased from an authorised point of sale.
1.5 Patrons with an Official Companion Card as defined by the Australian Government, accompanied by a Carer, pay Concession price and their Carer receives free general ticket admission. Companion cards must be presented at the Gates to gain entry with the companion card ticket. NB: Companion Cards can be used for free Festival admission but cannot be used to gain free entry to the VIP Area.
2.1 Opening hours are Saturday 8 July 2023 8:30am – 5:00pm and Sunday 9 July 8:30am – 4:30pm
2.2 The promoter or their designee, reserves the right to deny admission to the Venue and the Festival to any person holding a ticket that appears to have been tampered with, counterfeited, defaced or duplicated.
2.3 Entry may be refused if the ticket buyer does not obey all government regulations regarding the event.
2.4 Photo ID may be required for age and name verification
2.5 It is a condition of entry to the Abbey Medieval Festival that all bags/containers will be subject to a full search at the time of entry to the venue. Refusal to consent to a search WILL prevent entry to the Event, without refund. Any prohibited items found will be confiscated and not returned.
3.1 The daily program for activities within the Abbey Medieval Festival is provisional and subject to change as necessary without notice due to adverse weather conditions or other operational reasons. The right is reserved to cancel, withdraw, postpone, relocate or reschedule activities and there is no guarantee of viewing any or all scheduled activities.
3.2 Our costumed staff/volunteers/re-enactors may exhibit medieval behaviours and prejudices.
3.3 Whilst at the Festival, visitors are responsible for the security of their own property. Visitors are reminded not to leave bags or packages unattended at any time.
3.4 Images of the Festival taken with a camera, mobile phone or other wireless device cannot be used for any purpose other than for private and domestic purposes, without prior written consent of the Committee and payment of any imposed fee. Images cannot be sold, licensed, published or otherwise commercially exploited.
3.5 Making or distributing of broadcasts, commentary or news reports by any means in any format or media including any such commentary made by mobile phone or other wireless device is not permitted without prior consent of The Committee.
3.6 Entering the site to make political statements or unauthorised protests will result in you being removed from the venue and being referred to the Qld Police Service.
3.7 Visitors consent to being photographed, filmed and recorded as visitors to the Festival and consent to the use of any such film, image or recording at the discretion of The Committee.
3.8 We reserve the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
- RESTRICTED AND PROHIBITED ITEMS
4.1 For the comfort and safety of visitors, staff and volunteers the following items are not permitted to be brought into the Festival;
4.1.2 Amplification equipment,
4.1.3 Animals (except service animals, such as certified assistance dogs & police dogs),
4.1.4 Any item that could be used as a weapon or a replica weapon (unless by an authorised re-enactor or persons authorised in writing),
4.1.5 Dangerous goods or any other item prohibited by legislation,
4.1.6 Distress signals,
4.1.7 Drones (includes items also defined as UAVs or RPAs by the CASA rules). This includes operating the aircraft from anywhere on the Abbeystowe or St Michaels’ College site
4.1.8 Fireworks, frisbees and helium balloons,
4.1.9 Illegal substances,
4.1.11 Large flags, musical instruments (unless by prior consent),
4.1.12 Laser pointers,
4.1.13 Unauthorised advertising material, banners or flyers,
4.1.14 Vehicles of any kind including bicycles, motorcycles, scooters, (except wheelchairs, electric wheelchairs & mobility scooters), skateboards, and roller blades/skates,
4.1.15 Whistles or loud hailers,
4.1.16 Bags larger than an A3 page (297mm x 420mm),
4.2 The Abbey Medieval Festival is a non-smoking venue. Visitors are only permitted to smoke in designated areas within the festival grounds.
4.3 Adults must not leave dependent children unattended. All persons under 16 years old must be accompanied by an adult.
5.1 The Festival (including all parts of the venue, including parking areas) is conducted in accordance with an appropriate Liquor Permit. Persons seeking entry to the Festival are advised that:
5.1.1 They are entering a licensed area;
5.1.2 Alcoholic beverages must not be taken into or from the Festival except unopened bottles of alcohol purchased from stalls that are the holders of a Qld OLGR Wine Producers’ permit;
5.1.3 Checking procedures will apply to prevent persons possessing liquor from entering;
5.1.4 Intoxicated persons will not be permitted to enter;
5.1.5 Intoxicated persons will be removed from the Festival;
5.1.6 All patrons wishing to consume alcohol must have a photographic ID;
5.1.7 It is an offence for minors to purchase or consume alcohol;
5.1.8 It is an offence to sell to or supply minors with alcohol;
5.1.9 Liquor is only to be consumed in the permit areas;
5.1.10 Persons supplying alcohol to minors will be reported to police;
5.2 Penalties apply under the Liquor Act and Regulations.
- PUBLIC SAFETY WARNING
6.1 Visitors may experience some aspects of the Festival that are potentially hazardous including activities associated with close proximity of horses and other animals, uneven and potentially slippery gravelled surfaces and loud noises. Many areas of the Festival are exposed to direct sunlight and heat. Visitors are required to take appropriate care of their hydration and sun protection.
6.2 The Committee does not take responsibility for personal injury, loss or damage however caused, including any negligence (but not gross negligence), breach of duty, default or omission on the part of the Committee’s staff, volunteers, contractors or agents.
6.3 You will be liable for any loss or damage caused at the Event by you or your invitees.
6.4 Appointed Officers of The Committee reserve the right, with reasonable cause, to refuse entry to any person or remove any person from the Festival without any entitlement to a refund and in compliance with the Tort of Trespass, Council regulations and State and Commonwealth statutes.
- PUBLIC HEALTH AND SAFETY
PATRON HEALTH DECLARATION
All attendees of Abbey Medieval Festival must commit to stopping the spread of COVID-19.
7.1 The primary ticket purchaser agrees that they nor anyone in their group will attend the event if, at the time of the event, they are unwell or subject to a self-quarantine or self-isolation period
7.1.1 If the ticket holder is displaying flu-like symptoms.
7.1.2 The ticket holder agrees that they or their household members have not been diagnosed with COVID-19 in the last 7 days.
7.1.3 The ticket holder declares that they or household members have not knowingly been exposed to anyone diagnosed with COVID-19 in the last 7 days.
7.1.4 The ticket holder additionally declares that they have not travelled to any region that has been considered a hotspot within the last 7 days.
- GENERAL COVID SAFE REQUIREMENTS
8.1 Patrons are required to follow the instructions of the venue’s security and safety personnel as well as follow current Qld Health Public Health Orders;
8.2 Comply with Social Distancing requirements;
8.3 Utilise the hand sanitiser stations throughout the venue
8.4 Remember that together we can help stop the spread of COVID.
- CUSTOMER SERVICE STATEMENT
9.1 If for any reason we are unable to process your order, please contact us and we will notify you within 2 business days to begin the resolution process.
- CUSTOMER SERVICE POLICY
10.1 The Abbey Medieval Festival is committed to providing exceptional customer service and quality events and opportunities. We endeavour to make sure that all events and opportunities listed on our website are up to date and pricing is true and correct. If we are unable to process your booking request, we will notify you within 3 business days to arrange an alternative processing option.
- REFUND POLICY
11.1 Please choose carefully. We do not give refunds if you simply change your mind, make a purchasing error or make a wrong decision. You will have an option to purchase “Booking Protect” during your transaction. If you do not chose this option, a refund request may be declined.
11.2 No refund or exchange will be given on any ticket except in accordance with The Committee’s Code of Practice or due to cancellation of the Event as a response to a Queensland Heath Directive
11.3 If the event is unable to proceed on the advertised date or location by Government order, the Abbey Medieval Festival committee reserves the right to reschedule the Event and offer a credit or exchange to the rescheduled date or offer a refund request window of 28 days. In the event of the cancellation in advance of the event, we will provide a refund.
The Abbey Medieval Festival is an “All Weather Event”, except in such case of a “Force Majeure” defined event or an act of violence, the Committee would cancel the event. No refunds will be made if you choose not to attend due to inclement weather.
11.4 There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the Event.
11.5 The Abbey Medieval Festival will provide a refund or exchange where you advise the Abbey Medieval Festival and provide a doctor’s certificate, within a reasonable period of time before the event. The Abbey Medieval Festival will also provide a refund or exchange where you advise the Abbey Medieval Festival and provide a doctor’s certificate, within a reasonable period of time before the event if you or any other members of your booking party:
11.5.1 are required to isolate or quarantine under laws aimed at reducing the spread of COVID-19 (and the event falls within the isolation/quarantine period)
11.5.2 are diagnosed as having COVID-19
11.5.3 exhibit symptoms of COVID-19 (e.g. fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell) (‘COVID Symptoms’)
11.5.4 have been tested for COVID-19 and are awaiting the results (and the event falls within the period of awaiting test results)
11.6 In the event a refund is provided, we will provide a refund less an amount to cover the cost of ticketing
11.7 Refunds will be processed via the Ticketebo platform
12.2 The Abbey Medieval Festival complies with these above requirements, which have succeeded the Privacy Act 1988 (Commonwealth) and the guidelines developed by the Australian Privacy Commissioner
12.3 The Abbey Medieval Festival is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. Information about individuals may be collected by the website or from written material provided to the Abbey Medieval Festival such as by completion of a request form at the Abbey Museum of Art and Archaeology. We will only record your email address if you send us a message or complete the form at the Museum reception desk. It will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you have provided it to us for that purpose. We will not use your email address for any other purpose and will not disclose it without your consent.
12.6 Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
12.7 We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
12.8 The Abbey Museum collects name, address and email address information about friends and users of the Museum and people who have attended Museum functions or who have visited our online sites and networks. Private information collected by the Abbey Museum of Art and Archaeology is used to keep you informed of events and functions at the museum, to acknowledge receipt of donations, to provide tickets to functions or answer inquiries
12.9 If you choose not to provide the information requested, we may not be able to accommodate your request for tickets or information
12.10 Any personal information (except postcodes or country of departure) communicated to The Committee by the purchaser is also collected for the purposes of assisting with contact tracing. Further, The Committee may also use such personal information for direct marketing purposes in its promotion of the Festival, the Abbey Museum or associated entities and related products. Where such use is made the purchaser will be given prior opportunity to ‘opt out’ of receiving further direct marketing material.
12.11 You may access the personal information the Abbey Museum holds on you by contacting office [at] abbeymuseum.asn.au
12.12 You may unsubscribe at any time by clicking the unsubscribe button included on our eMarketing correspondence or by emailing your unsubscribe request to office [at] abbeymuseum.asn.au
The Abbey Museum will only send you material which you have indicated you are interested in receiving.
Contact the Abbey Museum at:
Email: admin [at] abbeymuseum.asn.au
Telephone: (07) 5495 1652
Mail or in person: 1 – 63 The Abbey Place, Caboolture.
When purchasing from the Abbey Medieval Festival your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. The 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre admin [at] abbeymuseum.asn.au
SPECIAL THANKS TO OUR SPONSORS